Trading conditions
Krystaltemplet accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB as well as PayPal. Payment will only be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and is incl. VAT.
Krystaltempel uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Krystaltemplet sends goods out on all weekdays, with orders placed before 12.00.
If you buy crystals for less than 500 grams, the shipping costs DKK 55. And up to 2 kg, you pay DKK 70.
FREE SHIPPING when you buy over DKK 750.
The item you are purchasing is unique. If we only have the one copy, you will get the stone/crystal seen. But if we have more of this kind, it will be a random stone of that kind, and otherwise please write if you see a special stone that attracts you. Then we can see if it is still in stock.
Right of complaint
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
On return
Inquiries should be directed to and complaints should be sent to:
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by email at lene@krystaltemplet.dk .
In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
The condition of the item when you send it back.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.